Telephone Advice Line - Terms and Conditions

Fixlegal Limited provides a telephone advice line for those customers subscribing to this service and the following terms and conditions apply to the use of the Telephone Advice Line service:

The following defined terms have the meanings explained next to them:

Website

means the fixlegal website at www.fixlegal.co.uk

Helpline

means the telephone advice line operated by fixlegal or by third parties on behalf of Fixlegal Limited

Scope

  1. The Helpline operates during those hours set out on the Website from time to time.
  1. The Helpline covers all areas of law in England and Wales excluding the following:
    1. Commercial, business or any other non-personal use.
    2. Any advice on tenancy agreements and related matters if you are a Landlord
    3. Advice on immigration.
    4. Any advice where we believe that we have already provided you with advice and information and any options available.
    5. Advice against FixLegal or the provider of the telephone advice line service.
    6. Advice against your employer if your employer has paid for access to the Helpline.
  2. If you would like to receive formal legal advice we will, if you request it, help you to use the Website to obtain quotes from legal service providers.

How to contact us

  1. You can contact us for legal advice by calling us on the number set out on the Website which will be made available to you once you have subscribed, or by asking us to call you back. When calling in to the Helpline please have a concise summary of the enquiry ready to hand. We will give you initial legal advice on any personal legal matter within the UK. We will tell you what your legal rights are, which options are available to you and how best to implement them. We will let you know if you need a lawyer.
  2. If you would prefer us to call you back please use the call back request form on the Website, again providing a summary of your enquiry. We will call you back as near to the requested time as we can, but please note that at times of high call demands there can be delays.
  3. If your query relates to payments/renewals or general administration of your Fixlegal subscription please send us an email with details of your enquiry at info@fixlegal.co.uk
  4. Please ensure that all information you provide to us is accurate and complete otherwise the information we provide may well not be complete. We take no responsibility for anything you do based on information we provide, especially where you provided incomplete or inaccurate information.
  5. Any information that we provide on the Helpline is intended to give you an initial understanding of how the law relates to the circumstances that you provide and should not be regarded as a replacement for formal legal advice, which would consider a more thorough review of the facts and any documentation you may have.
  6. Please do not call the Helpline on behalf of someone else – the Helpline is provided to subscribers only, and if you call on behalf of someone else it is highly likely that the information you provide will be incomplete or inaccurate and as a result highly likely that the information we provide will not be complete or accurate. We take no responsibility for any information provided to anyone who is not a subscriber to the Helpline.
  7. The Helpline service does not include us looking at or producing documents for you or anyone else.

Confidential Information and data

  1. Fixlegal works with other people and companies to provide the Helpline and by subscribing to this service you consent to us sharing your personal data with such third parties in order to provide the service and to provide fixlegal with access to the same information that you and the Helpline provider share with each other. The main provider of the Helpline is RAC Motoring Services.
  2. The Helpline is provided for occasional use by you. If we feel that you are making an unusual or excessive number of the calls to the Helpline, we may restrict access to the Helpline partially or completely.
  3. Other than the sharing of information between Fixlegal and the Helpline providers, we will not share your information or data with anyone else and all information that you provide on the Website or on the Helpline shall remain confidential. If we are required to share your data or information by operation of law we will do so only to the extent permitted by the law. For further information as to how we will use your data please refer to the fixlegal privacy policy.
  4. Calls to the Helpline may be recorded for training and monitoring purposes – one of the ways in which Fixlegal ensures the high standard of the helpline is by listening to calls handled by the Helpline provider and ensuring that the expectations of subscribers and Fixlegal are met.
  5. Cooling off period.

You have the right to cancel the contract with a full return of any fees paid within 14 days of the date you entered into the contract. If you use the Helpline during this period, you will no longer be entitled to a cooling off period with the return of any subscription fees, and the below cancellation rights will apply. Accordingly please note that there is a minimum 12 months subscription period which will apply as soon as you use the Helpline.

  1. Cancellation rights

This contract can be cancelled by you at any time after the first 12 months. We require a full month’s written notice. Accordingly, we will cancel your subscription at the end of the month following the month of receipt. To cancel your contract, please contact customer.service@fixlegal.co.uk If you notify us that you wish to cancel your subscription in April we will ensure that the subscription ends at the end of May.

If any fees for the Helpline are unpaid, we may cancel your subscription. We may also cancel your subscription by giving you 30 days’ notice to your email address. We may reinstate your access to the Helpline if you reinstate your subscription, however we may require that you pay for up to 12 months access in advance in order to reinstate access to the Helpline.

Liability

  1. The total liability of Fixlegal in respect of breach of contract, or breach of duty, or fault, or negligence, or otherwise arising out of the use of the Website or the Helpline, or in respect of any information provided to you on the Helpline shall be limited to £10 or the cost of a year’s worth of your subscription, whichever is higher. Nothing in this paragraph shall apply in respect of death or personal injury, or for any other liability for which exclusion is prohibited by law, or to liability as a result of fraud or recklessness.

Complaints

  1. We expect that you will receive an efficient and effective service, however things can go wrong, and if they do and you wish to bring this to our attention please let us know by emailing us at info@fixlegal.co.uk. We will do our best to address your concerns.

A dispute relating to goods or services sold online can also be submitted to the European Commission Online Dispute Resolution Service (“ODR”) via their website: http://ec.europa.eu/consumers/odr/. The ODR is a platform which helps customers who have purchased goods or services online in the EU if a dispute arises. The ODR platform will send your complaint to a certified Alternative Dispute Resolution Provider who works with the parties to solve the problem.

  1. Failure or delay by either party in enforcing the terms of this contract shall not be construed as a waiver of any subsequent breach or default and shall in no way affect the other terms of these terms and conditions.
  2. These terms and conditions are not intended to and do not confer any rights on any third party under the Contracts (Rights of Third parties) Act 1999.
  3. These terms and conditions, their construction, formation, performance and validity shall be governed by English law and both you and we submit to the exclusive jusrisdiction of the English Courts.

This contract is entered into between you, the subscriber, and Fixlegal Limited (11803961) registered office – Hedgehog Hill, Hampton Lovett, Droitwich, Worcestershire, WR9 0PD

info@fixlegal.co.uk