Frequently Asked Questions

Question:
Can I sign up to just the telephone advice line service?
Answer:

Yes, there is no need to use our site to find a lawyer for you until you feel you need one.

Question:
Do I have to sign up to the telephone advice service if I just need a lawyer?
Answer:

No, if you just want to find the right legal advisor at the right price – just go to "Get Started".

Question:
If I use this service will you look at all law firms and legal service providers?
Answer:

No, we only work with selected law firms and legal service providers that have agreed to offer fixed fees for the areas of law they operate in.

Question:
Will I always have a fixed fee offer?
Answer:

Usually but not always – although our selected partners do their best to offer a fixed fee, on occasions this is not possible owing to the nature of some types of enquiry.

Question:
How many fixed fee offers will you get for me?
Answer:

It depends on a number of things such as the nature of the enquiry and how many of our partners deal with that area of law. Our aim is to find at least 3 fixed fee offers for each customer.

Question:
Will the fixed fee offers be fixed in all circumstances?
Answer:

All fixed fee offers will state whether they have any conditions attached or circumstances when the fixed fee would end. These will be clearly stated with each offer so that you can choose the one that best matches your needs.

Question:
Once I accept a fixed fee offer can the law firm refuse to act for me?
Answer:

Once you and the legal service provider are connected, they will need to do a conflict check to ensure that they are allowed to act for you. Other than this, provided you act within their terms and conditions there should be no problem.

Question:
Are fixed fee offers intended to cover all the work I need doing?
Answer:

Each fixed fee offer will state what it covers and what it does not cover, and there may be different fixed fees for different stages – but the offer will state this and you can choose the one that best suits you.

Question:
Should I just accept the lowest price offer?
Answer:

It is up to you to decide what is more important to you – we provide information on cost, location, size of firm, experience of team, and reviews, so that you can choose the right provider for you.