Terms and Conditions

  1. These terms
    1. What these terms cover. These are the terms and conditions on which we supply services to you. They do not apply to legal service providers – please see the legal service provider terms and conditions.
    2. Why you should read them. Please read these terms carefully before you use the services and before you submit any order to us. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or require any changes, please contact us.
  2. Information about us and how to contact us
    1. Who we are. We are Fixlegal Limited a company registered in England and Wales. Our company registration number is 11803961 and our registered office is at Hedgehog Hill, Hampton Lovett, Droitwich, Worcestershire, WR9 0PD.
    2. How to contact us. You can contact us by writing to us at info@fixlegal.co.uk.
    3. How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us.
    4. "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
  3. Our contract with you
    1. How we will accept your order.
      1. Our acceptance of your order for telephone advice line services will take place when we email you to accept your order, at which point a contract will come into existence between you and us. You agree that the minimum period of this contract is 12 months, and is cancellable at any time to take effect no earlier than the end of the minimum 12 month period. At the end of the minimum 12 month period the contract will continue monthly until you or we end it.
      2. For introduction services your use of this website is acceptance of these terms and conditions. Payment is due from you for these services on introduction. We will in most cases collect an introduction fee from you, but we may ask the legal service provider to whom you are introduced to collect this fee on our behalf.
      3. For the in-house service the use of the service is acceptance of these terms and conditions. Payment is due for using this service and you agree that by starting a tender exercise that you are responsible for paying or procuring payment of the fee.
    2. If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you. This might be because of unexpected limits on our resources which we could not reasonably plan for, because a credit reference we have obtained for you does not meet our minimum requirements, because we have identified an error in the price or description of the services or because we are unable to provide the service you have specified.
    3. Your unique ID number. We will assign a unique ID number to you and tell you what it is when you sign up. We will share this with legal service providers in providing the services and you agree not to provide other information that would reveal your identity until you select a legal service provider on this site and we make an introduction. You agree not to try and contact one of the legal service providers to whom we are introducing you to other than by using the services on this site, until a formal introduction has been made.
    4. We only sell to England and Wales. Our website is solely for the promotion of our services in England and Wales, and is applicable only to English Law.
  4. Providing the services
    1. When we will provide the services.
      1. Introduction services. We will begin the services once you make an enquiry and start to provide details of your requirements. The completion date for the services will be provided to you as the services progress. As we actively seek to find legal service providers to work for you it can take time to find a match depending on the circumstances and the type of work. You will be updated as the services progress.
      2. For telephone advice line services which is subscription based, once you have paid the initial fee we will supply the services to you at your request, until you end the contract later (no earlier than 12 months from the start) or we end the contract by written notice to you.
      3. In-house services. We will provide the service as set out on the website. We have no responsibility for any quotes obtained or work done or not done, which is the responsibility of Legal Service Providers.
    2. We are not responsible for delays outside our control. If our supply of services is delayed by an event outside our control then we will let you know as soon as possible. We will not be liable for delays.
    3. What will happen if you do not give required information to us. We may need certain information from you so that we can supply the services to you, for example, your details, details of the nature and type of transaction or legal issue that you require assistance with. If so, this will have been stated on our website or as your request progresses. We will ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may end the contract. We will not be responsible for supplying the services if this is caused by you failing to give us the information we need when we have asked for it.
    4. Reasons we may suspend the services. We may have to suspend the supply of services to:
      1. deal with technical problems or make minor technical changes;
      2. update the services to reflect changes in relevant laws and regulatory requirements;
  5. Your rights to end the contract
    1. How long do I have to change my mind? How long you have depends on what you have ordered.
      1. Telephone advice line services you have 14 days after the day we email you to confirm we accept your order. However, once you have used the services you cannot change your mind, even if this 14 day period is still running. This is because this is a subscription service where the cost of the service is recovered over a period of time of not less than 12 months.
      2. Introduction services. There is no commitment to use this service as it is free to the user – if you decide not to use the service and have an ongoing enquiry please just cancel this and explain the reasons why.
      3. In-house service. As this is a business only service there is no cooling off period and as soon as a tender exercise is started, a fee is due.
  6. How to end the contract with us.
    1. Tell us you want to end the contract. To end the contract with us, please let us know by Emailing customer services on info@fixlegal.co.uk. Please provide your unique ID, email and postal address, details of the order you wish to cancel and, where available, your phone number. For the Telephone Advice Line please log on to your Telephone Advice Line account in order to cancel your payment. Cancellation will take place at the next due payment date, the details of which will be displayed on the site.
    2. How we will refund you. We will refund you the price you paid for the services provided you have not used them if you cancel within 14 days of our accepting your order. If you use the services at all, or if you try and cancel after more than 14 days we will not cancel the service and will not refund you. We will however end any subscription at the end of the minimum 12 month period.
    3. When your refund will be made. We will make any refunds due to you as soon as possible, following cancellation of the service.
  7. Our rights to end the contract
    1. We may end the contract if you break it. We may end the contract, or suspend it, at any time by writing to you if:
      1. you do not make any payment to us when it is due;
      2. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services; or
      3. we believe, acting reasonably, that your behaviour is unacceptable. This could be because you are being rude or offensive to staff, or are otherwise behaving in a way that justifies our ending the contract.
    2. You must compensate us if you break the contract. If you have ordered telephone advice line services and the contract has ended either because you ended it or we did because you stopped making payments before the end of the minimum 12 month term, you will still owe us any outstanding payments.
    3. We may withdraw the services. We will write to you to let you know that we are going to stop providing the services. We will let you know in advance of when we stop the supply of the services and will refund any sums you have paid in advance. Where we need to stop the supply of services we will tell you as soon as possible.
    4. How to tell us about problems. If you have any questions or complaints about the services, please contact us. You can write to us at info@fixlegal.com.
    5. Summary of your legal rights. We are under a legal duty to supply services that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.

Summary of your key legal rights

For services, the Consumer Rights Act 2015 says:

a) You can ask us to repeat or fix a service if it's not carried out with reasonable care and skill, or get some money back if we can't fix it.

b) If you haven't agreed a price beforehand, what you're asked to pay must be reasonable.

c) If you haven't agreed a time beforehand, it must be carried out within a reasonable time.

  1. Price and payment
    1. Where to find the price for the services.
      1. Telephone advice line. The price of the services (which includes VAT) will be the price indicated on the order pages when you placed your order. The price quoted will be for the first 12 months. We reserve the right to change the price after the first 12 months to the price that new customers are paying at that time.
      2. Introduction services. These services are free at the point of use for the userHowever, we will charge you an introduction fee on introduction to a legal service provider whose quote you wish to accept. This fee will be included within the overall quote, and is typically between £50 and £250. We will usually collect this fee from you directly, but in some circumstances we may collect this from the Legal Service Provider.
      3. In-house service. The fee for this is clearly displayed as part of the service and you will be asked to agree the fee prior to starting the tender.
    2. We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the services in full before the change in the rate of VAT takes effect.
    3. What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the services we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require pro rated payment for the services you have used.
    4. When you must pay and how you must pay. We accept payment with credit and debit cards, and direct debit. When you must pay depends on what service you are buying:
      1. For telephone advice line services you must make an advance payment of the first amount shown on our website before we start providing services, and agree to pay a minimum further 11 monthly payments of the regular monthly amount set out on the website. We will deduct payment from the credit card/debit card/by direct debit monthly in advance until you cancel. You must pay for a minimum of 12 months.
      2. For introduction services you do not need to pay to use the service, but if you wish to accept a quote from a Legal Service Provider, part of the quote is a fee payable to us and you will need to pay this fee in order to be introduced to the Legal Service Provider. The fee payable will be made clear at the point that you wish to accept the quote.
      3. For In-house services you may either pay by credit card on commencement of the RFW, or if you choose to pay on invoicing you agree that you have authority to enter into the tender and to agree to the fee, and you agree that you will either pay or procure the payment of the fees due.
    5. We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of HSBC Bank from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
    6. What to do if you think our charges are wrong. If you think any payment is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge interest only if appropriate.
  2. Our responsibility for loss or damage suffered by you
    1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.
    2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the services including the right to receive services which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care and, where installed by us; and for defective products under the Consumer Protection Act 1987.
    3. We do not accept responsibility for legal service providers whose services you use.
      1. Introduction services. Our service to you is to find you one or more quotations from legal service providers to undertake the legal work that you require so that you can choose one. We do not accept any responsibility, or liability, for any acts or omissions or failures of any kind of any legal service provider – that is something for you to take up with them and they should have insurance if they have fallen below the standards that they should have achieved. In other words, the service we provide is to find you legal service providers that will offer you services at a price you accept, but as we do not provide legal services ourselves, if you have any problems you will need to take them up with the legal service provider that did the work.
      2. Telephone advice line. We agree to take reasonable skill and care in the provision of this service and if you believe that we have failed to do so please raise this with us at info@fixlegal.co.uk so that we can investigate this. We do not accept any responsibility, or liability, to the extent that any loss or claim has arisen by reason of any acts or omissions or failures of any kind on your part, for example by failing to provide all relevant information.
      3. In-house services. Our obligation is to provide the platform for managing a tender exercise and we do not accept any responsibility, or liability, for any acts or omissions or failures of any kind of any legal service provider – that is something for you to take up with them and they should have insurance if they have fallen below the standards that they should have achieved. In other words, the service we provide is to find you legal service providers that will offer you services at a price you accept, but as we do not provide legal services ourselves, if you have any problems you will need to take them up with the legal service provider that did the work.
    4. When we are liable for damage to your property. As we are not providing services in your property, we will not be responsible for any damage to your property.
    5. We are not liable for business losses. We only supply the telephone advice line services for domestic and private use. If you use these services for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of revenue, loss of business, business interruption, or loss of business opportunity.
  3. How we may use your personal information
    1. How we may use your personal information. We will only use your personal information as set out in our privacy policy.
  4. Other important terms
    1. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
    2. You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
    3. Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
    4. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    5. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the services, we can still require you to make the payment at a later date.
    6. Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and we can both bring legal proceedings in the English courts.
    7. Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may wish to use an alternative dispute resolution provider. If so, please suggest a suitable provider of your choosing and we will either agree to use them, or recommend one or more alternative providers for your agreement. In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.

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